Shipping policy

Shipping Policy for Bespoke Cape Town

Effective Date: 28th May, 2024

At Bespoke Cape Town, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.

1. Shipping Options and Costs

We offer a variety of shipping options to cater to your needs. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout. Detailed information on available shipping options and costs will be provided during the checkout process.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days. During peak periods or holidays, processing times may be longer. We will notify you of any significant delays.
  • Made-to-Order Items: Many of our items are made to order, which can take between 5-15 business days to complete. Although we always strive to beat this time, please allow for this processing period.
  • Custom Orders: Custom or bespoke items may require additional processing time of up to 20 business days. When placing an order, we will provide an estimated processing time and ensure that you are kept up to date on the progress.

3. Delivery Times

Estimated delivery times are based on the shipping method selected and your location. While we strive to meet these estimates, actual delivery times may vary due to unforeseen circumstances such as customs delays or carrier issues.

4. Shipping Confirmation and Tracking

  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
  • Tracking Your Order: You can monitor the status of your shipment in real time using the tracking number provided. If you have any issues with tracking your order, please contact our customer service team for assistance.

5. Delivery Assurance

  • Insurance: All items are insured during transit. In the unlikely event that your order is lost or damaged during shipment, we will either send you a replacement at no additional cost or provide a full refund.
  • Risk of Loss: We assume full responsibility for the risk of loss or damage to your items until they are delivered to you. Once the delivery is confirmed, the responsibility for the items transfers to you.

6. International Shipping

We offer international shipping to many countries. Please note the following:

  • Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information.
  • Delivery Times: International delivery times may vary depending on the destination country and customs processing. We will provide an estimated delivery time at checkout, but please allow additional time for customs clearance.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failure to pick up, or other reasons, we will contact you to arrange for reshipment. Additional shipping fees may apply.

8. Changes to Shipping Policy

We may update this Shipping Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date above. Your continued use of our services after the effective date constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Bespoke Cape Town

  • Email: info@bespokecapetown.com
  • Phone: +27 72 526 2055
  • Address: Cape Town, Western Cape, South Africa

Thank you for shopping with Bespoke Cape Town. We appreciate your business and are committed to providing you with an exceptional shipping experience.