FAQ's

Q: How long does delivery take?
A: We strive to dispatch orders within 3-5 working days. If an item is out of stock, please allow up to 10 working days. For bespoke pieces, the timeframe may vary—feel free to contact us for a precise estimate.

Q: Can I return my item if it's not what I had in mind?
A: Yes, we accept returns within 14 days of purchase, provided the item is unused and in its original packaging. If more time has passed, reach out to us—we’ll do our best to assist.

Q: Do you offer a warranty or guarantee on your pieces?
A: We take pride in our impeccable craftsmanship and never compromise on quality. We offer a three-month guarantee against any material damage that affects the functionality of the item.

Q: Do you offer repairs for worn or damaged pieces?
A: Yes, we provide a pearl restringing service to keep your pearls in perfect condition. If you wear them often, we recommend restringing once a year.

Q: Can I swim while wearing my jewelry?
A: Pearls should not be exposed to chemicals like chlorine, perfume, or salt water, as they can weaken the knots and alter their appearance. If exposed, restringing is advised sooner rather than later.
A: Sterling silver can be worn in water; however, some skin types may cause natural oxidation, leading to slight darkening. Use a jewelry polishing cloth to restore its brilliance.