Refund policy

 

Jewellery Store Returns Policy

Thank you for shopping with us! We hope you love your new jewellery, but if for any reason you are not completely satisfied with your purchase, we are here to help. Please read our returns policy below:

1. Eligibility for Returns

  • Time Frame: You may return your item within 15 days of the purchase date.
  • Condition: To be eligible for a return, your item must be in new, unused condition and in the original packaging that you received it in.

2. Return Shipping

  • We offer free return shipping on all eligible returns. Please contact our customer service team to receive a prepaid return shipping label.

3. Restocking Fee

  • No restocking fees will be charged for returns.

4. Final Sale Items

  • We do not have final sale items. All items are eligible for return provided they meet the return criteria.

5. Return Process

  1. Contact Us: Reach out to our customer service team via email or phone to initiate a return. Please provide your order number and reason for the return.
  2. Receive Return Label: We will email you a prepaid return shipping label.
  3. Pack Your Item: Ensure the item is securely packed in its original packaging, including any accessories, tags, or certificates that came with it.
  4. Ship the Item: Attach the prepaid return shipping label to the package and drop it off at the designated shipping location.

6. Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
  • If the return is approved, we will process your refund to the original method of payment. Please allow a few business days for the refund to appear in your account.

7. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

8. Non-Returnable Items

  • Items that do not meet the return criteria (e.g., items that are not in new condition or are missing original packaging) will not be eligible for return.

If you have any questions about our returns policy or need assistance with a return, please contact our customer service team. We are here to help ensure your satisfaction with our jewellery.

Thank you for choosing our store!

By following this returns policy, we aim to make your shopping experience as pleasant and hassle-free as possible. We value your business and appreciate your understanding and cooperation.